1.0 - Introduction
Connecting your RMM to HighGround will pull in your devices & network devices for use in our assets module.
2.0 - How we use your RMM data
When you sync your RMM with HighGround, your data doesn’t just sit there collecting digital dust—it gets put to work! You’ll see it pop up across multiple sections in HighGround, all designed to save you time.
HighGround taps into your RMM data to power a variety of features, including:
Assets: All the assets living in your RMM will be automatically pulled into HighGround, neatly organized in the Assets section with all the information that goes with the asset. Assets include servers, workstations, laptops, network devices etc.
Security Packages: To help you price your clients security packages quicker, you need to know what assets they have. You can click 'Get Assets' to see the clients assets and their key details.
Client Report: Assets can be included when you run a client report too - specifically issues with them. To learn more, read our How to create a client report article.
Device Issues: HighGround performs several checks on assets to identify any devices with:
Expired Warranty's
End of Life
Age
Performance Issues (coming soon)
Note: we also perform User Issue checks when you integrate Microsoft Lighthouse - specially looking for users with MFA disabled or Risky Sign Ins / Risk Detections.
3.0- How to connect your RMM
We have written articles and guides on each RMM and how to connect them to your HighGround account - you can find them listed below.
4.0 - Map your data
Importing your RMM data is quick and simple:
Navigate to Integrations > <find your integration> > Connect
Enter API Details and click 'Connect'
The API Connection will be tested. If successful, you will be auto-redirected to the Client Mapping screen
Select an action for each client. Options include:
Select an existing client (e.g. you already created them manually, or imported them from another integration)
Selecting Import "company name" at the bottom of the modal to import the company with the same name as it's named in the RMM
If you want to import the client, but with a different name than what they are named in your RMM, enter the company name in the 'search' box, and click the blue text at the bottom of the modal Import "search criteria".
Tip: You can get extended details about a company from your RMM by hovering over the company row and clicking 'Details'.
Click Sync to begin the import of your clients data from your RMM.
This process can take up to 6 hours for particularly large datasets. If you are not seeing your data and/or have not received an email after 8 hours then something has likely gone wrong and you will need to contact our support team for help on [email protected].
Warning: If the sync fails, you will also receive a sync failed email and you will likely have to contact our support team for help.
5.0 - Updating and Remapping your RMM data
You can update your RMM mapping at any time by opening the integration, updating your mapping and clicking Sync. This will perform a remap of your data and can take several hours to complete.
If the remapping does not perform as you expect it to, please contact our support team for help on [email protected].
Note: Automatically import new companies: If any new company is detected in your RMM, they will be automatically created in HighGround.