1.0 - Introduction
Your MSP isn’t one-size-fits-all—and neither is HighGround. Head over to MSP System Settings to customize your account and tweak things to suit how you work. Whether it’s fine-tuning defaults or setting preferences for your team, this is where the magic happens. A few clicks here can save you a lot of time (and a few headaches) down the line.
2.0 - Company info
Your Company Info Settings is where you keep the core details of your MSP’s identity up to date. Here's what you can view and edit:
Logo: Upload your MSP’s logo to personalize your HighGround experience (and give things a bit more flair).
Industry: Choose the industry that best matches your organisation.
Employees: Set the number of employees in your MSP—handy for reporting, planning, and licensing.
Address: Add or update your company’s main location. This should reflect your primary office or HQ.
License: Need to upgrade or tweak your HighGround license? You can manage that here too. This applies to your own MSP Organisation—the one that was created when you first signed up for HighGround. You’ll recognise it by the asterisk (*) at the end of its name.
Keeping these details accurate means smoother sailing across your HighGround setup—from reporting to user management and beyond.
3.0 - Regional Settings:
Your Regional Settings control key aspects of how HighGround works for your MSP—from time zones and currencies to taxes and language. These settings are mostly set during account creation based on the country you select, and while a few can be changed later, many are locked in to keep things consistent across your environment.
Here’s a quick breakdown:
Country: This is the country where your company is registered or primarily operates. It’s set at signup and can’t be changed later—so choose wisely!
Currency: Your currency is automatically selected based on your chosen country. Like your country setting, this is fixed after account creation and used throughout billing, reporting, and financial modules.
Time Zone: This determines when scheduled events (like integration syncs) run. Unlike the others, this can be updated after account creation if your business hours shift or you move HQ.
Language: Currently, HighGround speaks just one language—good ol’ English. (We like to keep things simple… for now.)
Taxes: If you're using the Technology Spend, Sell, or Insights modules, this is where you can create and manage your tax codes. These codes will then be available across all relevant areas, keeping your reporting tidy and your accountants happy.
4.0 - Temporary Support Access
At HighGround, data privacy isn't just a checkbox—it’s a core principle. That’s why we’ve engineered the platform so our team can’t see your MSP or client data without your explicit permission. When support is needed, you stay in control.
To make troubleshooting smoother (and still secure), we’ve built a Temporary Support Access feature. Here’s how it works:
You can grant the HighGround Support team temporary access to your account for a time-limited window.
You can revoke access at any time—no need to wait for the timer to run out.
If you forget to revoke it manually, don’t worry—it will automatically expire at the end of the set period.
A Few Important Notes:
This access allows a Support Engineer to view and interact with your account directly—without needing your login credentials.
We will never ask for your username, password, or MFA codes. If anyone ever does, don’t share anything and contact us immediately at [email protected].
What You’ll See:
Active Sessions: View current support sessions, including when they’ll expire.
Session History: A full log of past support access sessions is kept for audit and accountability purposes.
Your data. Your rules. We’re just here to help—safely.
5.0 - Client Portal Support Contact
When you give your clients access to HighGround, they'll log in via the HighGround Client Portal—a streamlined, client-friendly version of the platform designed specifically for end users.
To make sure your clients know this is your service (powered by us in the background), you can customise the portal with:
Your MSP’s logo
Your support email
Your support phone number
This helps reinforce that HighGround is part of the awesome service you provide—and it ensures your clients know exactly who to contact if they need help.
The “Contact Support” option is intentionally removed from the Settings menu in the client portal. This prevents clients from accidentally reaching out to the HighGround support team directly. Instead, all support requests go straight to you.
Your brand. Your support. Our tech. All working together.
6.0 - Members & Access
You can add your team to HighGround and control their access here.
To learn how to invite your team to HighGround, read our Inviting a MSP member article.
To learn how to control your teams access in HighGround, read our Understanding member access roles article.
7.0 - Client Access Roles
You can add your client users to HighGround and control their access here.
To learn how to invite a client user to HighGround, read our Inviting a client user article.
To learn more, you can read our and Understanding Client access roles article.
8.0 - Subscriptions
Your subscription is automatically set based on your qty of clients and prospects and their associated licenses.
You can view your subscription level, and manage your client and prospect licenses through these Subscription settings.
To learn more about subscriptions, you can read our Understanding MSP Subscriptions article.
9.0 - Billing
We are working on a billing management portal and will be releasing this shortly.
Stay tuned for updates.
10.0 - Action Centre
These system settings are temporarily inactive and do not work. We are currently overhauling this functionality to have direct integration with your PSA ticketing system.
Stay tuned for updates.