Inviting an MSP Member (employee) to HighGround

HighGround allows you to invite other employees from your MSP to be a member within your HighGround account. This allows your employees to have access to their clients accounts based on the access role defined to them. For more information on applying an access role to a member read our Understanding member access role article.

To find out how to invite a member to HighGround watch our instructional video or, alternatively read the steps listed below.

Step 1: By clicking your profile picture go to 'MSP System Settings'.

Step 2: Go to 'members and access' on the left hand side of the page.

Step 3: Select 'Add member'

Step 4: Enter the email address of the employee you would like to invite and give them an access role.

Step 5: Once you have clicked 'invite' your employee will be sent an email regarding their sign up information.

As an employee you will have a few steps to take once you have received your invitation email, we have listed these steps below or you can watch our video on this.

Step 1: Once you have received your email click on the 'complete registration' button.

Step 2: You will then be shown who invited you and you can select 'sign up'.

Step 3: Complete the next page with the relevant information and click 'continue'.

You will now have access to your MSP HighGround account.