Inviting an MSP Member (employee) to HighGround

HighGround gives you the ability to invite other employees from your MSP to become members within your HighGround account. This feature allows your team to access client accounts, with permissions determined by the access role you assign to them. It’s a great way to manage and control access based on each employee's responsibilities, ensuring they only see what’s relevant to their role. To learn more about applying an access role to a member please read our Understanding member access role article.

To find out how to invite a member to HighGround watch our instructional video or, alternatively read the steps listed below.

Step 1: Click on your profile picture in the top-right corner and select 'MSP System Settings'.

Step 2: In the left-hand menu, navigate to 'Members and Access'.

Step 3: Click on 'Add Member' to proceed.

Step 4: Enter the email address of the employee you'd like to invite and assign them the appropriate access role.

Step 5: After clicking 'Invite', an email will be sent to your employee with their sign-up details and instructions.

As an employee you will have a few steps to take once you have received your invitation email, we have listed these steps below or you can watch our video below.

Step 1: Once you receive the invitation email, click the 'Complete Registration' button.

Step 2: You’ll be shown the details of who invited you, then click 'Sign Up' to proceed.

Step 3: Fill in the required information on the next page and click 'Continue'.

You’re all set! You’ll now have access to your MSP HighGround account.