Ah, the SecOps module - where security meets operations and they awkwardly shake hands. This is your go-to spot for all things security procedures and protocols. It’s like the trophy room for your team’s certifications, the whiteboard for your security baseline, and the manual for your operational security.

It’s also where you map out those all-important processes and procedures - because nothing says 'we’ve got this' like a well-documented plan. Sure, it might sound easy, but once you dig in, you'll realize there's a whole lot more beneath the surface.

So roll up those sleeves, grab a coffee and let’s get operational!

In this section, you’ll find a handy list where you can add all your MSPs accreditations, your teams training certificates, and document your alignment to security frameworks. It's to show off (or start collecting) your cyber street cred!

Whether you’ve already snagged that shiny ISO 27001 certification or you’re still in the trenches working towards HIPAA or CMMC, HighGround’s got you covered.
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Adding your security accreditations here is as easy as pie.

And just like that, your accreditation is safely stored in HighGround. No more frantic searching through old email threads or dusty file cabinets - it’s all right here, ready for its time to shine!"

Your team got certifications? HighGround is the perfect place to stash them - whether your employees are already certified or still on their heroic quest to get there. It’s like their own personal wall of fame, minus the need for a hammer and nails.

Follow these simple steps:

And voilà! The training certificate is now linked to your employee in the Training Certifications section, right where it belongs. No more digging through ancient spreadsheets or frantically searching inboxes - HighGround’s got your back!

This is your opportunity to define the cybersecurity, information security and data privacy frameworks your organization is aligned to.

Your MSP Operational Security isn’t just a box to tick, and it's certainly not a one-and-done thing. It's an endless pursuit to be better, recognizing that you are the biggest threat to your clients. A weak process, a simple screw-up, and you could invertedly hand the bad guys that one break they're waiting for.

In HighGround, we've curated what we believe to be the most curated MSP Operational Security question set available. It comes from an amalgamation of Security Frameworks, real world MSP experience, and a healthy dose of 'black hat' perspective.

As you answer each question, you’ll see your progress moving forward. But before you start flexing those security muscles, let’s clarify: This percentage is purely about completion, not a score. It’s not judging you—it’s just keeping track of how many questions you’ve tackled.

In other words, it’s like the progress bar on a software update. It doesn’t mean your security is 100% bulletproof—it just means you’ve answered 100% of the questions.

So, keep going, and let’s get that bar to full!

Your MSP Security Baseline is like the house rules for every client - no exceptions, no excuses. It’s where you lay down the law by defining the minimum security standards you’ll provide to all clients, no matter what. This is your "This is how we do things around here".

Step 1: Head over to 'MSP Security Baseline' like a boss.

​Step 2: Click '+ Add'—it’s the big, inviting button. You got this.

​Step 3: Give your baseline a name and a description.

​Step 4: Jot down any notes you want to keep with this security baseline.

​Step 5: Add resources if needed. You can upload a file or drop in a link. Basically, if it’s useful and legal, throw it in there.

​Step 6: Hit that 'Save' button.

Job done!

This section is built on 5 of the 6 mighty pillars of the NIST Cyber Security 2.0 Framework:

💡Identify

🔒Protect

🔎Detect

📞Respond

⭕Recover

Think of them as the Avengers of cybersecurity - each with its own special skills, and when combined, they're pretty much unstoppable.

When you dive into each element, you’ll find different sections filled with questions designed to measure how closely your processes and procedures align with the NIST framework.

And because transparency is key, you can leave:

There you go! You’re now ready to conquer the NIST Cyber Security 2.0 Framework like the tech hero you are.

Whilst running a security audit isn't getting you exited - it is super important for ensuring you're staying on top of your processes and procedures, and continually moving forward. If we're not convincing you, here's a few key benefits:

🛡️ Security, Security, Security: Regular audits help identify poor practices and non-compliances. How can you be sure your engineers aren't sending passwords via ticket notes . . . ?

📜 Compliance Confidence: Many industries have strict regulations (think GDPR, HIPAA, SOC 2). Audits ensure your business meets these standards, avoiding hefty fines and maintaining client trust.

🚀 Operational Efficiency: By reviewing systems and processes, audits can highlight inefficiencies, helping you optimize workflows and potentially save money.

🤝 Client Trust: Showing that you perform regular audits can be a big selling point. It proves you’re proactive about security and operational excellence.

🚦 Risk Management: Audits can spot potential risks before they become full-blown issues, helping you take preventive measures. Prevention is always cheaper than the cure, right?

The SecOps module lets you run an audit whenever the mood strikes—or, more likely, whenever your boss asks, “How secure are we, really?” Running an audit is quick, painless, and just a few clicks away.

And just like that, you’ve run an audit! High-five yourself and get ready to dig into those results.

While the SecOps module is awesome for getting a real-time feel for your security operations, but where it really comes in useful is when you can print a security statement that makes you look awesome to your clients and prospects.

If you want an actionable report with recommendations on how to improve your MSPs operational security and security processes and procedures, then look no further. With HighGround, you can print your Security Recommendations at any time as follows:

Now you've got both the Security Statement and the Gap Analytics Report at your fingertips. Perfect for meetings, audits, or just showing off how on top of things you are.