1.0 - Introduction
HighGround’s Template Package Library is the perfect place to start if opening the Packages module feels a little overwhelming at first. Rather than building everything from scratch, we’ve done some of the heavy lifting for you by creating a range of pre-built services and package templates to help you get up and running quickly.
These templates are designed to give you a solid starting point and showcase how packages can be structured within HighGround. You can use them exactly as they are, or import them and customise them to fit the way your team delivers services. Think of them as your starter kit - saving time, reducing setup effort, and helping you get value from HighGround faster, without staring at a blank screen wondering where to begin.
Whether you want a ready-to-go setup or something tailored to your own processes, the Template Package Library gives you the flexibility to make HighGround work the way you do.
2.0 - Template Services
The Template Package Library includes 24 ready-made template services, each with different names, service offerings, and pricing structures to help you get started quickly. You may notice that some services have very similar names - this is intentional. In most cases, these templates represent the same core service with slight variations, such as one version including Microsoft 365 licensing costs while another does not. This gives you flexibility depending on how you package and price services for your customers.
To explore a template service, simply click into it. This will open the full service details, allowing you to review exactly what’s included before importing it into your environment.
Within each service, you’ll be able to view:
Whether the service includes Managed IT offerings
The security posture and included security capabilities
Service features and deliverables
NIST alignment to understand how the service maps to recognised cybersecurity standards
As you review the templates, you may find one that already matches - or comes very close to - how you currently deliver services to your clients. If that’s the case, there’s no need to rebuild everything manually. Simply click Import to bring it into your HighGround environment.
During the import process, you’ll have the opportunity to customise a few key details before finalising:
Update the service name
Select the correct currency
Apply the appropriate tax rate
Once these details are set, you’ll be guided through selecting the relevant tools from your existing stack that support the service offering. This step allows HighGround to accurately reflect the technologies that power your delivery model.
After selecting your tools, you can also include any associated licence costs. This helps ensure your service pricing accurately reflects your real operational costs and creates a more realistic and reliable package structure.
Once the setup flow is complete, your imported template will appear in your Services screen using the name you selected. From there, you can either continue refining and editing the service or jump straight into applying it to your packages.
3.0 - Template Packages
HighGround comes with 10 pre-built template packages, each designed with its own combination of services, pricing structures, and security outcomes to help you get started quickly. Rather than building packages from scratch, these templates give you a practical starting point that you can either use as-is or customise to suit the way your MSP delivers services.
To explore a package, simply click into it to view a complete breakdown of everything included. Within each package, you’ll be able to review:
A quick package overview, including pricing, contract terms, and key package details
The included Managed IT offerings (where applicable)
The security posture and security capabilities the package delivers
Included features, along with the service each feature originates from
The package’s NIST alignment to help understand how it maps against recognised cybersecurity standards
As you browse through the templates, you may find one that already closely matches your current offering - or at least gets you most of the way there. If so, there’s no need to start with a blank canvas. Simply click Import to bring the package into your HighGround environment.
During the import process, you’ll be able to customise a few key details before finalising:
Update the package name
Select your preferred currency
Apply the appropriate tax rate
Once those details are configured, you’ll move on to mapping the technologies included in the package to the tools in your own stack.
This step allows you to select which products and platforms you actually use to deliver the package. After selecting your tools, you’ll also have the option to include any associated licence costs (if these have already been configured in your stack). This ensures package pricing accurately reflects the real cost of delivery. Once everything has been updated and imported, the package will appear in your Packages list.
From here, you’re free to continue tailoring it to your requirements - whether that means adding additional services, adjusting contract terms, refining pricing, including labour costs, or making any other changes needed to align the package with how your MSP operates.
This feature is designed to give you a faster, easier starting point - so instead of staring at a blank screen wondering where to begin, you can start with a solid foundation and tailor it to fit how your MSP actually works.