Getting started with Storefront

The Storefront is our latest and greatest sales feature, designed to help MSPs put their best products front and centre for clients to explore. Whether you're offering hardware, software, or value-added services, the Storefront makes it easy to showcase everything you sell in a clean, professional, and easy-to-browse catalog.

With the Storefront, you can display your available products along with pricing, giving clients a transparent and user-friendly way to see what’s on offer. Clients can browse your catalog at their own pace, then request the products they’re interested in — no back-and-forth emails or endless quoting required.

It’s not just about making sales easier — it’s about making them smarter. The Storefront streamlines the purchasing process, reduces manual admin, and helps you stay on top of sales requests all in one place.

In short? It’s a win-win: your clients get a smoother buying experience, and you get better visibility and control over what’s selling and what’s not.

At the top of the Storefront menu on the left-hand side, you’ll see the "My Storefront" heading. This is your personal preview area — it shows you exactly how your Storefront will appear to your clients, so you can make sure everything looks just right before sharing it.

Right above the preview, you’ll see a "Style" button. Click that, and you’ll be taken straight to the styling page where you can begin customizing the look and feel of your Storefront. From logos and colours to layout tweaks, this is where you bring your branding to life and make the Storefront truly yours.

To learn more about styling your storefront please read our Styling Storefront article.

When a client sees something they like on your Storefront, all they need to do is click the "Request" button — and just like that, their request will land in your Requests section.

This section acts as your sales command center. It gives you a clear view of what the client is interested in, along with all the key details you need to follow up quickly and confidently.

With everything in one place, there’s no need to chase emails or dig through notes — just open the request, review the info, and take action. It’s a faster, more organised way to stay responsive and turn client interest into actual revenue.

No fuss. No missed opportunities. Just a smoother path from browsing to buying.

To learn more please read our Products Requests article.

This section of your Storefront is where the magic happens — it’s where you build, manage, and fine-tune your product listings.

When you open the Products tab, you’ll see a full list of all the items currently in your Storefront, along with their status (either Published or Draft). This gives you a quick snapshot of what’s live and what’s still in progress.

From here, you can easily add new products, edit existing ones, or remove items that are no longer relevant. Whether you're updating prices, tweaking descriptions, or reorganizing your offerings, this is your go-to spot for keeping your Storefront up to date and looking sharp.

To learn more about creating your storefront products please read our Building products in your storefront article.

Our new Category Management feature puts you in the driver’s seat when it comes to organizing your HighGround experience. Whether you're working in Storefront or Tech Spend, you now have full control over which categories are visible — and where.

Need to hide the default HighGround categories that aren’t relevant to your business? No problem. Want to fine-tune your custom categories so they only appear in specific areas? Easy. With just a few clicks, you can enable or disable categories based on where they’re needed most.

This level of flexibility means less clutter, more clarity, and a setup that’s tailored to how you work. It’s all about helping you stay organized, streamline your workflows, and get the most out of HighGround — without the admin headaches.

To learn more about managing this please read our Understanding Category Management article.

Your Storefront Settings is the central place where you manage all the key behind-the-scenes details that keep your Storefront running smoothly. From setting your currency and managing notifications, to uploading terms and conditions and handling the media attached to your products — it’s all controlled right here.

Having all these essential settings in one tidy, easy-to-navigate space means less clicking around and more time focused on what matters: building a Storefront that works for both you and your clients.

Think of it as your Storefront’s command centre — simple, organised, and built to make your life easier.

To learn more about this please read our Storefront settings article.