Guide to User & Device Management in HighGround
Manage and edit user and device details for your organisation
NOTE
User & device management is controlled under System Settings. Only global administrators (usually the person who created the HighGround account) can access these settings.
INFO
Freemium accounts are limited to one free user per account. To add up to three users per account, upgrade to a Pro Subscription.
HighGround offers a lot of options when it comes to managing the users and devices associated with your organization's account. To explore these options, follow the steps and browse the tabs below.
STEP 1: Go to System Settings
From the left-hand menu, navigate to System Settings:
STEP 2: Go to the Users & Devices Tab
Next, navigate to the Users & Devices tab.
From here, you can edit lots of user or device settings. For user settings browse through the tabs underneath or scroll down to the device settings below:
Manage Users:
Add/Remove User
INFO
Freemium accounts are limited to one free user per account. To add up to three users per account, upgrade to a Pro Subscription.
Add User:
To add a new user, look for the button Add New User underneath the list of current users.
This will open a window were you can enter the details for the new user and assign their role:
After filling in the user details click Send Invitation. The new user will receive an email in their inbox with instructions to sign up.
Remove User:
To remove a user, click on their account from the list of accounts:
Then, click the Delete User button located to the top right of the page.
After successfully adding/removing a user, the following notification will appear:
Enable/Disable User
To enable/disable a user, first click into that users profile from the list of users:
Enable User:
To enable a user, click the Enable button located near the top right of the screen.
If the button is showing as disable, this means the user is enabled.
Disable User:
To disable a user, click the Disable button located near the top right of the screen.
If the button is showing as enable, this means the user is disabled.
After successfully enabling/disabling a user, the following notification will appear:
Reset User's Password or MFA
To reset a user's Password or MFA, first click into their profile from the list of users:
Next, scroll down to the section titled Reset, and click the Reset button next to the relevant setting:
After successfully resetting a user's Password or MFA, the following notification will appear:
The user will be sent an email with a link to reset their password or MFA:
Change User Role
To change a user's role, first click into their profile from the list of users:
Next, under the section titled User Role, select the role you would like to assign them to:
After successfully changing a user's role, the following notification will appear:
Manage Devices:
Remove Device
To remove a device, first click into the profile of the user who you would like to remove the device for:
Next, scroll down to the Devices section, and click the button Remove next to the relevant device:
After successfully removing a device, the following notification will appear:
Test Notifications
Note
You will need to have an internet connection to send test notifications.
Next, scroll down to the Devices section, and click Send Notification:
This will open a window where you can choose which type of notification you would like to send. To send the notification, click the region denoted by the red circle in the image below:
You will know the notification has successfully sent when the above region turns green and a message of success appears underneath:
