Guide to User & Device Management in HighGround
Manage and edit user and device details for your organisation
- Technical Drilldown
- Compliance Manager
- Cyber Trend Data
- Pro Services
- Cyber KPI's
- Sign Up & Sign In
HighGround offers a lot of options when it comes to managing the users and devices associated with your organization's account. To explore these options, follow the steps and browse the tabs below.
STEP 1: Go to System Settings
From the left-hand menu, navigate to System Settings:
STEP 2: Go to the Users & Devices Tab
Next, navigate to the Users & Devices tab.
From here, you can edit lots of user or device settings. For user settings browse through the tabs underneath or scroll down to the device settings below:
To add a new user, look for the button Add New User underneath the list of current users.
This will open a window were you can enter the details for the new user and assign their role:
To remove a user, click on their account from the list of accounts:
Then, click the Delete User button located to the top right of the page.
After successfully adding/removing a user, the following notification will appear:
To enable/disable a user, first click into that users profile from the list of users:
To enable a user, click the Enable button located near the top right of the screen.
To disable a user, click the Disable button located near the top right of the screen.
Reset User's Password or MFA
To reset a user's Password or MFA, first click into their profile from the list of users:
Next, scroll down to the section titled Reset, and click the Reset button next to the relevant setting:
After successfully resetting a user's Password or MFA, the following notification will appear:
The user will be sent an email with a link to reset their password or MFA:
Change User Role
To change a user's role, first click into their profile from the list of users:
After successfully changing a user's role, the following notification will appear:
To remove a device, first click into the profile of the user who you would like to remove the device for:
Next, scroll down to the Devices section, and click the button Remove next to the relevant device:
After successfully removing a device, the following notification will appear:
Next, scroll down to the Devices section, and click Send Notification:
This will open a window where you can choose which type of notification you would like to send. To send the notification, click the region denoted by the red circle in the image below:
You will know the notification has successfully sent when the above region turns green and a message of success appears underneath: